2021 Highlights on Supplier Experience
The year is almost over, and it’s time to summarize the key takeaways! What is Supplier Experience? At the beginning of the year,…
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Drivers for supply chain collaboration
What is the background of b-to-b collaboration? The idea of b-to-b partnership dates back to the 1980s, but it is still relevant after…
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The human-machine collaboration in the manufacturing supply chain
We often see the trending words such as Artificial Intelligence (AI), machine learning, robotics, smart manufacturing, and digital transformation. The horizon is in…
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What is Supplier Experience and Why Should Every Executive Care about It?
Most of the executives are already familiar with the concepts of Customer Experience, Employee Experience and User Experience. There is no doubt that they all are significantly…
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Wake-up Call for Supplier Experience
Review of the key business drivers of procurement organisations in manufacturing ecosystem Background of the analysis Today, hardly anyone can question the procurement’s…
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Gaining Customer Experience Metrics by Improving Supplier Experience
Gartner has published an interesting press release Gartner says Supply Chain Leaders Must Include Customer Experience Metrics to Measure Supply Chain Success (05 NOV 2020)….
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Help me help you!
Eszter Dean has a strong background as a supply chain leader in the Alfa Laval Corporation. Today she is acting as COO at…
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Friction Free is now Supplier Experience
Friction Free Online Magazine was founded in 2018 to bring supply chain leaders together for sharing their ideas and visions of digital supply…
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The Nature and Theoretical Roots of Supplier Experience
According to an ingrained saying, profit is made through effective purchasing. Traditionally this has meant tough buying practices in well-functioning supply markets. However,…
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From Customer & Employee Experience to Supplier Experience in Manufacturing Companies
For a while, enterprises in different industries have been running their experience led projects. They are varying from customer-centric to employee or user…
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