Browsing Tag
Customer Experience
10 posts
Customer Experience is a crucial part of a successful Supply Chain. Check out our articles and join the community of Supply Chain Leaders worldwide!
2021 Highlights on Supplier Experience
The year is almost over, and it’s time to summarize the key takeaways! What is Supplier Experience? At…
Drivers for supply chain collaboration
What is the background of b-to-b collaboration? The idea of b-to-b partnership dates back to the 1980s, but…
The human-machine collaboration in the manufacturing supply chain
We often see the trending words such as Artificial Intelligence (AI), machine learning, robotics, smart manufacturing, and digital…
What is Supplier Experience and Why Should Every Executive Care about It?
Most of the executives are already familiar with the concepts of Customer Experience, Employee Experience and User Experience. There is no doubt…
Wake-up Call for Supplier Experience
Review of the key business drivers of procurement organisations in manufacturing ecosystem Background of the analysis Today, hardly…
Gaining Customer Experience Metrics by Improving Supplier Experience
Gartner has published an interesting press release Gartner says Supply Chain Leaders Must Include Customer Experience Metrics to Measure…
Help me help you!
Eszter Dean has a strong background as a supply chain leader in the Alfa Laval Corporation. Today she…
Friction Free is now Supplier Experience
Friction Free Online Magazine was founded in 2018 to bring supply chain leaders together for sharing their ideas…
The Nature and Theoretical Roots of Supplier Experience
According to an ingrained saying, profit is made through effective purchasing. Traditionally this has meant tough buying practices…
From Customer & Employee Experience to Supplier Experience in Manufacturing Companies
For a while, enterprises in different industries have been running their experience led projects. They are varying from…